Certificate of Achievement in Professional and Technical Workplace Skills (Certificate)
迪布罗谷学院
加利福尼亚州普莱森特希尔
The professional and technical workplace skills certificate of achievement program is designed in consultation with industry wide professionals to address changing workforce needs. Students complete a set of interdisciplinary core courses that deliver communication and fundamental workplace competencies and select a specialization in one of the following areas: help desk and desktop support or project management support. In addition, students have the option to participate in work experience opportunities that reinforce classroom learning. This certificate will provide robust preparation for a student interested in a career in technology in either of these job categories.
To earn a certificate of achievement, students must complete each course used to meet a certificate requirement with a “C” grade or higher.
Eligible DVC students have the option to complete this program in an accelerated format through the DVC Year Up program. See the college website for details.
课程学习成果
✔ communicate clearly in writing.
✔ communicate clearly in meetings and oral presentations.
✔ perform essential functions in Microsoft Excel.
✔ navigate Microsoft Office suite applications proficiently (Outlook, PowerPoint, Word).
✔ demonstrate professionalism in daily interactions.
✔ deliver and receive feedback in a professional manner.
✔ work collaboratively with colleagues and clients.
✔ identify, assemble, and disassemble the major components of a personal computer. (Helpdesk and desktop support)
✔ describe the basics of networking and security forensics. (Helpdesk and desktop support)
✔ diagnose and troubleshoot common hardware, software, and networking issues. (Helpdesk and desktop support)
✔ identify the basics of virtualization, desktop imaging, and deployment. (Helpdesk and desktop support)
✔ create basic business documents including letters, memos, and email messages. (Helpdesk and desktop support)
✔ utilize project management concepts, terminology, and processes. (Project management support)
✔ use project management software to manage multi-faceted projects. (Project management support)
✔ define a project plan and develop diagrams and charts to illustrate enterprise structure, workflow, and scheduling. (Project management support)
✔ demonstrate basic graphical user interface operations in a computer environment. (Project management support)
✔ produce spreadsheets, documents and presentations by using basic to advanced software operations. (Project management support